References for the Laminated Guide Difficult Conversations and Collaborative Problem-Solving
Balsley, A., Rauscher, K., & Reese, M. J. (2025, January). Moving the needle: Administrators’ perspectives on school districts’ needs and opportunities to improve special education dispute resolution capacity. Center for Appropriate Dispute Resolution in Special Education. https://cadreworks.org/resources/moving-needle-administrators-perspectives-school-districts-needs-and-opportunities
Bateman, D. F., Yell, M. L., & Dorego, J. (2023). Dispute resolution under the IDEA: Understanding, avoiding, and managing special education disputes. Rowman & Littlefield.
Gershwin, T. (2020). Legal and research considerations regarding the importance of developing and nurturing trusting family-professional partnerships in special education consultation. Journal of Educational and Psychological Consultation, 30(4), 420–436. https://doi.org/10.1080/10474412.2020.1785884
Kim, J. H., Wexler, J., & Benedick, A. R. (2025). Parents’ knowledge and understanding of the special education process and rights: A systematic review. Journal of Special Education Leadership, 38(1), 14–30.
Mueller, T. G., & Piantoni, S. (2013). Actions speak louder than words: How do special education administrators prevent and resolve conflict with families? Journal of Special Education Apprenticeship, 2(2). https://doi.org/10.58729/2167-3454.1022
Mueller, T. G., Singer, G. H. S., & Draper, L. M. (2008). Reducing parental dissatisfaction with special education in two school districts: Implementing conflict prevention and alternative dispute resolution. Journal of Educational and Psychological Consultation, 18(3), 191–233. https://doi.org/10.1080/10474410701864339
U.S. Department of Education. (2024, November). Using functional behavioral assessments to create supportive learning environments. https://sites.ed.gov/idea/idea-files/using-functional-behavioral-assessments-to-create-supportive-learning-environments/
U.S. Department of Education, Office of Special Education and Rehabilitative Services. (2022a, July 19). Positive, proactive approaches to supporting children with disabilities: A guide for stakeholders. https://sites.ed.gov/idea/idea-files/guide-positive-proactive-approaches-to-supporting-children-with-disabilities/
U.S. Department of Education, Office of Special Education and Rehabilitative Services. (2022b, July 19). Questions and answers: Addressing the needs of children with disabilities and IDEA’s discipline provisions. https://sites.ed.gov/idea/idea-files/qa-addressing-the-needs-of-children-with-disabilities-and-idea-discipline-provisions/